Terms & Conditions

Confidentiality

All sessions are confidential and this confidentiality will be maintained and applied to any and all records, accordance with the Data Protection Act 2018 and GDPR. The only exceptions to this are where life or health and safety is seriously threatened, in which case I may need to inform your Doctor or the relevant authorities without your consent or where I am required by law to divulge information. Both of us share confidential information about ourselves and our lives, so confidentiality must be mutually respected.

Duration of RTT Hypnotherapy Sessions

Each RTT hypnotherapy session lasts between 90 minutes to 2 hours, so please make sure you have allocated yourself at least 2x hours when you will not be disturbed. You will be charged at the time of booking your session. If for any reason you arrive late, it may mean there is not enough time to complete an effective session and so you would need to re-book, under this circumstance, a refund cannot be granted, as there will not be time to cover the time allotted for another client. For online sessions please ensure you set up prior to the session with good WiFi connection, a comfortable space where you will not be disturbed with headphones (if required) and privacy.

Coaching Sessions

At the time of booking, you will be allocated a suitable time slot and date for you and be charged in advance. If you need to cancel a session for any reason, please contact me as soon as possible and at least 48x hrs prior your appointment time via email, text or phone. If for any reason you arrive late for your coaching session, that time will be deducted from your session, so the session will end at the pre-arranged time for the fee previously paid.

Cancellation of any sessions

If you need to cancel a session for any reason, please contact me at least 48 x hrs before the allotted time via email, text or phone, please give more notice if possible. When any sessions are cancelled less than 48 x hrs notice, there will be no refund because there will not be time to cover the time allotted for another client. if you do give me 48x hrs plus, we will re-arrange another time that works for both of us. If two sessions are cancelled consecutively, you agree to review with me as to whether these sessions are working for you.

Managing Expectations

As with any therapy and/or coaching systems it is important to understand that to be effective the client is responsible for doing the work, this means the client needs to be committed to the programme and take the action advised by the therapist/coach, the therapist and/or coach gives you the tools, the rest is up to you.